Providing internet access through a property monitoring system

ABSTRACT

Methods and systems, including computer programs encoded on computer storage media, for providing internet access through a control panel of an alarm system, the method including establishing, by a control panel of an alarm system in a property, a first connection to an alarm system monitoring server across a cellular network, determining that a known source of internet within the property is not available, in response to determining that the known source of internet within the property is not available, establishing, by the control panel, a second connection to the internet across the cellular network, providing internet access to one or more devices in the property through the second connection, determining that the known source of internet within the property is available, and in response to determining that the known source of internet within the property is available, terminating, by the control panel, the second connection.

CROSS REFERENCE TO RELATED APPLICATIONS

This application is a continuation of U.S. application Ser. No.15/887,533, filed Feb. 2, 2018, now allowed, which is a continuation ofU.S. application Ser. No. 15/069,833, filed Mar. 14, 2016, now U.S. Pat.No. 9,886,839, issued Feb. 6, 2018, which claims the benefit of U.S.Provisional Application No. 62/132,452, filed Mar. 12, 2015. All ofthese prior applications are incorporated by reference in their entirety

TECHNICAL FIELD

This disclosure relates to monitoring technology and, for example,communicating with a monitoring system.

BACKGROUND

Many people equip homes and businesses with alarm systems to provideincreased security for their homes and businesses. Alarm systems mayinclude control panels that a person may use to control operation of thealarm system and sensors that monitor for security breaches. In responseto an alarm system detecting a security breach, the alarm system maygenerate an audible alert and, if the alarm system is monitored by amonitoring service, the alarm system may send electronic data to themonitoring service to alert the monitoring service of the securitybreach.

SUMMARY

Techniques are described for communicating with a monitoring system. Forexample, techniques are described for providing interne access through acontrol panel of a monitoring system.

In general, one innovative aspect of the subject matter described inthis specification can be embodied in methods that include the actionsof establishing, by a control panel of an alarm system in a property, afirst connection to an alarm system monitoring server across a cellularnetwork; determining that a known source of internet within the propertyis not available; in response to determining that the known source ofinternet within the property is not available, establishing, by thecontrol panel, a second connection to the internet across the cellularnetwork; providing internet access to one or more devices in theproperty through the second connection; determining that the knownsource of internet within the property is available; and in response todetermining that the known source of internet within the property isavailable, terminating, by the control panel, the second connection.

Other embodiments of this aspect include corresponding computer systems,apparatus, and computer programs recorded on one or more computerstorage devices, each configured to perform the actions of the methods.A system of one or more computers can be configured to performparticular operations or actions by virtue of software, firmware,hardware, or any combination thereof installed on the system that inoperation may cause the system to perform the actions. One or morecomputer programs can be configured to perform particular operations oractions by virtue of including instructions that, when executed by dataprocessing apparatus, cause the apparatus to perform the actions.

The foregoing and other embodiments can each optionally include one ormore of the following features, alone or in combination. In someimplementations establishing a first connection to an alarm systemmonitoring server comprises establishing a private connection over thecellular network to the alarm system monitoring server.

In other implementations establishing a second connection to theinternet across the cellular network comprises establishing a publicconnection to one or more public servers.

In some cases the control panel of the alarm system comprises Wi-Fiaccess hardware and establishing a second connection to the internetacross the cellular network comprises providing internet access usingthe Wi-Fi access hardware.

In some cases the control panel of the alarm system is in datacommunication with Wi-Fi access hardware that is located in a physicallyseparate device, and establishing a second connection to the one or morepublic servers comprises providing internet access using the Wi-Fiaccess hardware.

In some implementations providing internet access to the one or moredevices in the property through the second connection comprisesproviding internet access to a known internet access point in theproperty.

In some implementations the method further comprises receivingcommunications at the control panel of the alarm system; classifying thereceived communications based on communication type; based on theclassification, determining which of the first connection or secondconnection to transmit the communications through; determining an orderin which to transmit the communications; and in response to determiningwhich of the first connection or second connection to transmit thecommunications through and the order in which to transmit thecommunications, transmitting the communications through the determinedconnections in the determined order.

In some implementations determining which of the first connection orsecond connection to transmit the communications through comprisesimplementing an algorithm that is pre-programmed in the control panel ofthe alarm system.

In some cases determining an order in which to transmit thecommunications comprises, for each communication, assigning a weight tothe communication based on at least the determined first or secondconnection in which the communication is to be transmitted through; andranking the weighted communications to determine an order in which totransmit the communications.

In other cases determining which of the first connection or secondconnection to transmit the communications through comprises selectingthe first connection and throttling the second connection.

In further cases throttling the second connection comprises disablingthe second connection.

In some implementations the method further comprises sending requestsfor internet access status at regular predetermined intervals of time toan internet access point of the known source of internet within theproperty.

In other implementations determining that a known source of internetwithin the property is not available comprises determining that theinternet access point of the known source of internet has not respondedto the requests for internet access status within a predetermined amountof time.

In some implementations determining that the known source of internetwithin the property is available comprises determining that the internetaccess point of the known source has responded to the requests forinternet access status within a predetermined amount of time.

In some cases determining that a known source of internet within theproperty is not available comprises determining that an internet accesspoint of the known source of internet is functioning but the knownsource of internet within the property that is provided by the knowninternet access point is not available.

In other cases the method further comprises notifying the one or moredevices in the property that internet access is no longer availablethrough the second connection.

In further cases the method further comprises establishing, by thecontrol panel of the alarm system in the property, a third connection tocentral station server, wherein the third connection is a publicconnection.

In some implementations the control panel is a client of the knownsource of internet within the property.

The subject matter described in this specification can be implemented inparticular embodiments so as to realize one or more of the followingadvantages. A monitoring system that provides internet access through acontrol panel of the monitoring system enables a property in which themonitoring system is located to maintain an internet access connectionat all times, even during situations when standard sources of internet,e.g., home wireless routers, fail, such as during power outages. Thus,the reliability and connectivity of an internet connection within theproperty is improved.

Internet access provided by a control panel of a monitoring system maybe unlimited and used for both critical and non-critical datacommunications. Whilst providing internet access, the monitoring systemmay select an appropriate connection path to send data communicationsover. For example the monitoring system may send sensitive or personaldata communications through a private connection path, thus maintaininguser privacy settings and the security of the monitoring system at alltimes. Furthermore, in emergency situations the monitoring system mayprioritize the transmission of critical data communications overnon-critical data communications, thus providing internet access whilstmaintaining the reliability of the monitoring system.

The details of one or more implementations are set forth in theaccompanying drawings and the description below. Other features will beapparent from the description and drawings, and from the claims.

DESCRIPTION OF DRAWINGS

FIGS. 1A-1C illustrate examples of providing internet access through amonitoring system.

FIG. 2 illustrates an example system.

FIGS. 3 and 4 are flow charts of example processes for providinginternet access.

FIG. 5 is a flow chart of an example process for transmittingcommunications over a first and second connection.

FIGS. 6 and 7 are example user interfaces.

Like reference numbers and designations in the various drawings indicatelike elements.

DETAILED DESCRIPTION

Techniques are described for communicating with a monitoring system. Themonitoring system may include a control panel that is capable ofcommunicating through both a private connection and a public connection.Accordingly, the control panel may have a dual path with a remotemonitoring service as the control panel may communicate with the remotemonitoring service through both the private connection and the publicconnection. The control panel may also use the public connection toprovide access to public servers to other devices. For example, thecontrol panel may establish private and public cellular connections, andalso have a back-up battery in case of power failure. In the example, aninternet access point, e.g., a home wireless router, may be powered offwhen a power failure occurs so that a user is no longer able to accessthe internet using their laptop. The control panel may detect the lossof internet access provided by the internet access point, and, inresponse, provide internet access to the laptop until power is restored.

FIGS. 1A-1C illustrate examples of providing internet access through amonitoring system, with FIG. 1A illustrating an example of an internetaccess point within a property providing communications over a publicconnection, FIG. 1B illustrating an example of a control panel of amonitoring system in the property providing communications for a userdevice over a public connection, and FIG. 1C illustrating an example ofproviding communications for an internet access using a control paneland a control panel add-on device. The terms “alarm system” and“monitoring system” may be used interchangeably throughout thisspecification.

As shown in FIG. 1A, a property 10 (e.g., a home) of a user 50 ismonitored by an alarm system (e.g., an in-home security system) thatincludes components that are fixed within the property 10. The alarmsystem includes a control panel 20, a basement door sensor 22, a motionsensor 24, and a back door sensor 26. The basement door sensor 22 is acontact sensor positioned at a basement door of the property 10 andconfigured to sense whether the basement door is in an open position ora closed position. The motion sensor 24 is configured to sense a movingobject within the property 10. The back door sensor 26 is a contactsensor positioned at a back door of the property 10 and configured tosense whether the back door is in an open position or a closed position.The alarm system shown in FIG. 1A is merely an example and the alarmsystem may include more, or fewer, components and different combinationsof sensors.

The control panel 20 communicates over a short-range wired or wirelessconnection with each of the basement door sensor 22, the motion sensor24, and the back door sensor 26 to receive sensor data descriptive ofevents detected by the basement door sensor 22, the motion sensor 24,and the back door sensor 26. The control panel 20 also communicates overa wireless connection with a monitoring server 30.

The monitoring server 30 is located remote from the property 10 andmanages the alarm system at the property 10, as well as other (and,perhaps, many more) alarm systems located at different properties thatare owned by different users. The monitoring server 30 receives, fromthe control panel 20, sensor data descriptive of events detected by thesensors included in the alarm system of the property 10. The monitoringserver 30 also detects alarm events at the property 10 based on thereceived sensor data and provides commands to the control panel 20 toremotely control the alarm system. The monitoring server 30 furthercommunicates with a mobile device 60 (e.g., a smartphone) of the user 50and a central station server 62. The monitoring server 30 maycommunicate with the mobile device 60 to provide notifications andstatus information related to the alarm system and to receive controlcommands that enable the user 50 to remotely control the alarm systemusing the mobile device 60. The monitoring server 30 may communicatewith the central station server 62 to report that an alarm eventdetected by the alarm system at the property 10 has been identified asan emergency situation, where the central station server 62 may thendispatch emergency services in response to the report from themonitoring server 30.

The control panel 20 may communicate with the monitoring server 30 overa private connection. A private connection may be a connection over avirtual private network (VPN). The private connection may enablecommunications to be initiated by any one of the control panel 20, themonitoring server 30, and the mobile device 60. For instance, without aprivate connection, a monitoring server 30 may not be able to send acommunication to the control panel 20 unless the control panel 20 hassent a communication to the monitoring server 30 within a predeterminedamount of time. The private connection may be a connection that is keptopen even when there is no traffic so that communications may beinitiated by the control panel 20, the monitoring server 30, and themobile device 60 at any time. The private connection may also enable themonitoring server 30 to be accessed by the control panel 20 in anon-public fashion. For example, the monitoring server 30 may beassociated with an address that is only accessible through a particularvirtual private network accessed using the private connection.

In a particular example, a private connection is established between thecontrol panel 20 and the monitoring server 30. It is initiated by thepanel 20, and it is maintained by the panel 20 through regular packetsof data that the panel 20 sends to the server 30. As long as the panel20 maintains that private connection, the monitoring server 30 is ableto send data packets back to the panel 20 at any time. This may beespecially important when the user is trying to send commands to thepanel 20 via the mobile device 60 (arming, disarming, unlocking doors,changing temperature of the thermostat(s) linked to the panel, etc.).Without this private connection, the user may only be able to sendcommands during a small time window (e.g., less than one minute)following a data packet sent by the panel 20 to the server 30. Theprivate connection may make it possible to have time windows that lastseveral hours after each panel 20 to server 30 packet. By having thepanel 20 send these packets 30 at least every few hours, the window maybe prolonged indefinitely. The mobile device 60 is connected to themonitoring server 30 via an internet connection that is controlled bythe mobile device 60. That connection may not need to be maintainedsince the mobile device 60 may be polling the server 30 only when themobile device 60 needs to—usually to refresh a page on the app or tosend a command to the panel 20 via the server 30.

The control panel 20 may establish the private connection over acellular network. For instance, the control panel 20 may include aLong-Term Evolution (LTE) enabled chip that allows the control panel toestablish a private connection to the monitoring server 30 using a LTEconnection.

The property 10 also includes an internet access point 70. For example,the internet access point 70 may be a home wireless router. The internetaccess point 70 may enable the user device 52 to establish publicconnections to one or more public servers 80. For example, the internetaccess point 70 may provide internet access for the user device 52.Public servers 80 may be servers on the internet that are associatedwith public internet protocol addresses. The user device 52 may be adesktop computer, a laptop computer, a mobile device, an internetprotocol enabled camera, or another internet enabled device.

The internet access point 70 may provide a source of internet within theproperty that is known by the control panel 20. For example, the controlpanel 20 may know a SSID and password for connecting to a wireless localnetwork provided by the internet access point 70. The internet accesspoint 70 receives communications from the control panel 20. Thecommunications may include communications for the internet access point70 to transmit over a public connection and/or communications requestingindications from the internet access point 70 if internet access isavailable.

In the case of communications for the internet access point 70 totransmit over the public connection, in some implementations,communications may be sent to the monitoring server 30 through both aprivate connection and a public connection. Sending communications tothe monitoring server 30 using a private connection may be more secureand reliable, but more costly and time consuming than sendingcommunications over a public connection. However, in certaincircumstances, the monitoring server 30 may be able to be reached via apublic connection but not via a private connection. For example, a VPNserver for the monitoring server 30 may be malfunctioning, but aninternet-cloud based service interfacing with the monitoring server 30may be functioning. Accordingly, the control panel 20 may sendcommunications that are important over both the private connection andthe public connection, or over only the private connection. On the otherhand, the control panel 20 may send communications that are notimportant over only the private connection or only the publicconnection.

In some implementations, the control panel 20 may also retry sendingcommunications more frequently or a greater number of times for moreimportant messages. For example, the control panel 20 may retry sendingan intruder alert communication every second until successful, but mayretry sending a temperature reading only once after five minutes.

The control panel 20 may determine the importance of a communicationbased on rules. For instance, communications may be associated withtypes. Types of communications may include, low battery, status update,intruder detected, temperature related, light level related, door opendetection, etc. Accordingly, the control panel may have stored rulesthat define that communications related to intruder detected areimportant and should be send via both a private connection and a publicconnection, and that define that communications related to low batteryare not important and should be send via a private connection only.

In the case of communications requesting indications from the internetaccess point 70 if internet access is available, the control panel 20may transmit a request to the internet access point 70 to indicatewhether internet access is available through the internet access point70. For example, if the internet access point 70 does not provide aresponse that internet access is available within a pre-determinedamount of time, e.g., two hundred milliseconds, one second, threeseconds, etc., or provides a response that no internet access isavailable, the control panel 20 may determine that no internet access isavailable through the internet access point 70. In another example, ifthe internet access point 70 does provide a response that internetaccess is available within a pre-determined amount of time, the controlpanel 20 may determine that internet access is available through theinternet access point 70.

The control panel 20 may intermittently poll the internet access point70 to detect if internet access is available from the internet accesspoint 70. For example, the control panel 20 may poll the internet accesspoint every five seconds, every twenty seconds, or every minute.Additionally or alternatively, the control panel 20 may poll theinternet access point 70 in response to events detected by the controlpanel 20. For instance, the control panel 20 may determine that theproperty 10 has lost power so the internet access point 70 is likelyturned off. In response, the control panel 20 may poll the internetaccess point 70, receive no response as the internet access point 70 isnot powered, and in response, determine that the internet access point70 is no longer providing internet access. In some implementations, thecontrol panel 20 may poll in response, or poll more frequently inresponse to particular events. For example, the control panel 20 maydetermine that there is unusual activity in the property 10 anddetermine to poll the internet access point 70 more frequently while theunusual activity is occurring.

In the example shown in FIG. 1B, in response to the control panel 20determining that internet access is no longer available through theinternet access point 70, the control panel may provide internet accessto the user device 52. For example, the control panel 20 may be usedwith a carrier that enables the control panel to keep open a firstsocket for a private connection over a VPN to the monitoring server 30and simultaneously open a second socket for public connections to publicservers 80. In this example, the control panel 20 may include Wi-Fiaccess hardware, e.g., Wi-Fi access point chips, which enables thecontrol panel to provide internet access. Alternatively, the controlpanel 20 may be in data communication, e.g., through Ethernet, withWi-Fi hardware, e.g., Wi-Fi access point chips, that is included in aphysically separate device within the monitoring system. In someimplementations the control panel may be a client of a known source ofinternet within the property. In another example, the control panel 20may be used with a carrier that only enables the control panel 20 open asingle socket. In this example, the control panel 20 may indicate in aheader of communications over the single socket whether a communicationis intended for a private connection or a public connection. The carriermay then route communications indicated by a header as being for aprivate connection through a private connection and communicationsindicated by a header as being for a public connection through a publicconnection.

As shown in FIG. 1B, the control panel 20 may provide internet access byserving as a wireless router. For example, as described above withreference to FIG. 1A, the control panel 20 may include Wi-Fi accesshardware, e.g., Wi-Fi access point chips, which enables the controlpanel 20 to establish a public connection to the internet.Alternatively, the control panel 20 may be in data communication with aphysically separate device that includes Wi-Fi access hardware, e.g.,Wi-Fi access point chips, that enables the control panel 20 to establisha public connection to the internet. In some implementations the controlpanel may be a client of a known source of internet within the property.

For instance, the control panel 20 may transmit a notification, e.g., aSSID, which indicates that the control panel 20 is now providinginternet access. The control panel 20 may then receive a connectionrequest from the user device 52 and connect with the user device 52.After the control panel 20 connects with the user device 52, the controlpanel 20 may directly receive communications from the user device 52 totransmit over a public connection, and transmit communications to theuser device 52 from the public connection.

The user device 52 may include a security sensor that communicatesthrough a public connection. For instance, the user device 52 may be aninternet Protocol camera that provides images over the internet. Theuser device 52 may be configured so that communicates with themonitoring server 30 while the internet access point 70 providesinternet access, but when the internet access point 70 is no longerproviding internet access, communicate with the monitoring server 30over a public connection provided by the control panel 20. The userdevice 52 may be configured to include pre-stored access credentials toaccess the control panel for internet access. For example, thepre-stored access credentials may include a secure service identifierand an access key.

The control panel 20 may additionally filter communications whenproviding internet access. The control panel 20 may send communicationsover a LTE connection where the use of bandwidth may be limited and/ormore costly than use of bandwidth through another source, e.g., a wiredcable internet provider. Accordingly, the control panel 20 may filtercommunications to limit use of bandwidth. The control panel 20 may limitthe use of bandwidth based on prioritizing communications to be sentover a private connection to the monitoring server 30, andde-prioritizing communications to be sent over a public connection topublic servers 80. For example, in cases where there is insufficientbandwidth to send all communications, the control panel 20 may defersending communications over the public connection. The control panel 20may additionally or alternatively limit access to particular types ofcontent over the internet. For instance, the control panel 20 may blockaccess to streaming video, streaming audio, or file sharing services. Inanother example, the control panel 20 may throttle the bandwidth usedfor streaming video, streaming audio, or file sharing services.

The control panel 20 may also be used in property in which there is nointernet access point 70. For example, paying for broadband wiredinternet for a vacation home that is rarely used may be costly.Accordingly, the control panel 20 may solely provide internet access toa property.

In the example shown in FIG. 1C, the control panel 20 may alternativelybe a non-Internet enabled control panel that may be in communicationwith a control panel add-on 90. The control panel add-on 90 may be anadd-on device that expands the capability of an existing control panelthat does not use the Internet. The add-on control panel 90 may performthe functions of the control panel 20 shown in FIG. 1B that relate tothe private and public connections. For example, the add-on Internetdevice 90 may provide the public connection for the user device 52 toaccess the internet and the private connection for the control panel 20to communicate with the monitoring server 30. In the example, thecontrol panel add-on 90 may function similarly to how the control panel20 functions in FIG. 1B in regards to routing communications over aprivate connection and a public connection.

FIG. 2 illustrates an example of an electronic system 200 configured toprovide surveillance and reporting. The electronic system 200 includes anetwork 105, a monitoring system control unit 110, one or more userdevices 140, 150, a monitoring application server 160, and a centralalarm station server 170. In some examples, the network 105 facilitatescommunications between the monitoring system control unit 110, the oneor more user devices 140, 150, the monitoring application server 160,and the central alarm station server 170.

The network 105 is configured to enable exchange of electroniccommunications between devices connected to the network 105. Forexample, the network 105 may be configured to enable exchange ofelectronic communications between the monitoring system control unit110, the one or more user devices 140, 150, the monitoring applicationserver 160, and the central alarm station server 170. The network 105may include, for example, one or more of the internet, Wide AreaNetworks (WANs), Local Area Networks (LANs), analog or digital wired andwireless telephone networks (e.g., a public switched telephone network(PSTN), Integrated Services Digital Network (ISDN), a cellular network,and Digital Subscriber Line (DSL)), radio, television, cable, satellite,or any other delivery or tunneling mechanism for carrying data. Network105 may include multiple networks or subnetworks, each of which mayinclude, for example, a wired or wireless data pathway. The network 105may include a circuit-switched network, a packet-switched data network,or any other network able to carry electronic communications (e.g., dataor voice communications). For example, the network 105 may includenetworks based on the internet protocol (IP), asynchronous transfer mode(ATM), the PSTN, packet-switched networks based on IP, X.25, or FrameRelay, or other comparable technologies and may support voice using, forexample, VoIP, or other comparable protocols used for voicecommunications. The network 105 may include one or more networks thatinclude wireless data channels and wireless voice channels. The network105 may be a wireless network, a broadband network, or a combination ofnetworks including a wireless network and a broadband network.

The monitoring system control unit 110 includes a controller 112 and anetwork module 114. The controller 112 is configured to control amonitoring system (e.g., a home alarm or security system) that includesthe monitoring system control unit 110. In some examples, the controller112 may include a processor or other control circuitry configured toexecute instructions of a program that controls operation of an alarmsystem. In these examples, the controller 112 may be configured toreceive input from sensors, detectors, or other devices included in thealarm system and control operations of devices included in the alarmsystem or other household devices (e.g., a thermostat, an appliance,lights, etc.). For example, the controller 112 may be configured tocontrol operation of the network module 114 included in the monitoringsystem control unit 110.

The network module 114 is a communication device configured to exchangecommunications over the network 105. The network module 114 may be awireless communication module configured to exchange wirelesscommunications over the network 105. For example, the network module 114may be a wireless communication device configured to exchangecommunications over a wireless data channel and a wireless voicechannel. In this example, the network module 114 may transmit alarm dataover a wireless data channel and establish a two-way voice communicationsession over a wireless voice channel. The wireless communication devicemay include one or more of a GSM module, a radio modem, cellulartransmission module, or any type of module configured to exchangecommunications in one of the following formats: GSM or GPRS, CDMA, EDGEor EGPRS, EV-DO or EVDO, UMTS, or IP.

The network module 114 also may be a wired communication moduleconfigured to exchange communications over the network 105 using a wiredconnection. For instance, the network module 114 may be a modem, anetwork interface card, or another type of network interface device. Thenetwork module 114 may be an Ethernet network card configured to enablethe monitoring system control unit 110 to communicate over a local areanetwork and/or the internet. The network module 114 also may be avoiceband modem configured to enable the alarm panel to communicate overthe telephone lines of Plain Old Telephone Systems (POTS).

The monitoring system that includes the monitoring system control unit110 includes one or more sensors or detectors. For example, themonitoring system may include multiple sensors 120. The sensors 120 mayinclude a contact sensor, a motion sensor, a glass break sensor, or anyother type of sensor included in an alarm system or security system. Thesensors 120 also may include an environmental sensor, such as atemperature sensor, a water sensor, a rain sensor, a wind sensor, alight sensor, a smoke detector, a carbon monoxide detector, an airquality sensor, etc. The sensors 120 further may include a healthmonitoring sensor, such as a prescription bottle sensor that monitorstaking of prescriptions, a blood pressure sensor, a blood sugar sensor,a bed mat configured to sense presence of liquid (e.g., bodily fluids)on the bed mat, etc. In some examples, the sensors 120 may include aradio-frequency identification (RFID) sensor that identifies aparticular article that includes a pre-assigned RFID tag.

The monitoring system control unit 110 communicates with the module 122and the camera 130 to perform surveillance, monitoring, and/or controloperations. The module 122 is connected to one or more lighting systemsand/or one or more household devices (e.g., thermostat, oven, range,etc.) and is configured to control operation of the one or more lightingsystems and/or the one or more household devices. The module 122 maycontrol the one or more lighting systems and/or the one or morehousehold devices based on commands received from the monitoring systemcontrol unit 110. For instance, the module 122 may cause a lightingsystem to illuminate an area to provide a better image of the area whencaptured by a camera 130. The module 122 also may control the one ormore lighting systems and/or the one or more household devices toperform energy management and/or user convenience operations (e.g.,adjusting a temperature setting of a thermostat and turning an oven offand on to meet energy management and user convenience goals).

The camera 130 may be a video/photographic camera or other type ofoptical sensing device configured to capture images. For instance, thecamera 130 may be configured to capture images of an area within abuilding monitored by the monitoring system control unit 110. The camera130 may be configured to capture single, static images of the area andalso video images of the area in which multiple images of the area arecaptured at a relatively high frequency (e.g., thirty images persecond). The camera 130 may be controlled based on commands receivedfrom the monitoring system control unit 110.

The camera 130 may be triggered by several different types oftechniques. For instance, a Passive Infra Red (PIR) motion sensor may bebuilt into the camera 130 and used to trigger the camera 130 to captureone or more images when motion is detected. The camera 130 also mayinclude a microwave motion sensor built into the camera and used totrigger the camera 130 to capture one or more images when motion isdetected. The camera 130 may have a “normally open” or “normally closed”digital input that can trigger capture of one or more images whenexternal sensors (e.g., the sensors 120, PIR, door/window, etc.) detectmotion or other events. In some implementations, the camera 130 receivesa command to capture an image when external devices detect motion oranother potential alarm event. The camera 130 may receive the commandfrom the controller 112 or directly from one of the sensors 120.

In some examples, the camera 130 triggers integrated or externalilluminators (e.g., Infra Red, Z-wave controlled “white” lights, lightscontrolled by the module 122, etc.) to improve image quality when thescene is dark. An integrated or separate light sensor may be used todetermine if illumination is desired and may result in increased imagequality.

The camera 130 may be programmed with any combination of time/dayschedules, system “arming state”, or other variables to determinewhether images should be captured or not when triggers occur. The camera130 may enter a low-power mode when not capturing images. In this case,the camera 130 may wake periodically to check for inbound messages fromthe controller 112. The camera 130 may be powered by internal,replaceable batteries if located remotely from the monitoring controlunit 110. The camera 130 may employ a small solar cell to recharge thebattery when light is available. Alternatively, the camera 130 may bepowered by the controller's 112 power supply if the camera 130 isco-located with the controller 112.

The sensors 120, the module 122, and the camera 130 communicate with thecontroller 112 over communication links 124, 126, and 128. Thecommunication links 124, 126, and 128 may include a wired or wirelessdata pathway configured to transmit signals from the sensors 120, themodule 122, and the camera 130 to the controller 112. The sensors 120,the module 122, and the camera 130 may continuously transmit sensedvalues to the controller 112, periodically transmit sensed values to thecontroller 112, or transmit sensed values to the controller 112 inresponse to a change in a sensed value.

The communication link 128 over which the camera 130 and the controller112 communicate may include a local network. The camera 130 and thecontroller 112 may exchange images and commands over the local network.The local network may include 802.11 “WiFi” wireless Ethernet (e.g.,using low-power WiFi chipsets), Z-Wave, Zigbee, Bluetooth, “Homeplug” orother “Powerline” networks that operate over AC wiring, and a Category 5(CAT5) or Category 6 (CAT6) wired Ethernet network.

The monitoring application server 160 is an electronic device configuredto provide monitoring services by exchanging electronic communicationswith the monitoring system control unit 110, the one or more userdevices 140, 150, and the central alarm station server 170 over thenetwork 105. For example, the monitoring application server 160 may beconfigured to monitor events (e.g., alarm events) generated by themonitoring system control unit 110. In this example, the monitoringapplication server 160 may exchange electronic communications with thenetwork module 114 included in the monitoring system control unit 110 toreceive information regarding events (e.g., alarm events) detected bythe monitoring system control unit 110. The monitoring applicationserver 160 also may receive information regarding events (e.g., alarmevents) from the one or more user devices 140, 150.

In some examples, the monitoring application server 160 may route alarmdata received from the network module 114 or the one or more userdevices 140, 150 to the central alarm station server 170. For example,the monitoring application server 160 may transmit the alarm data to thecentral alarm station server 170 over the network 105.

The monitoring application server 160 may store sensor and image datareceived from the monitoring system and perform analysis of sensor andimage data received from the monitoring system. Based on the analysis,the monitoring application server 160 may communicate with and controlaspects of the monitoring system control unit 110 or the one or moreuser devices 140, 150.

The central alarm station server 170 is an electronic device configuredto provide alarm monitoring service by exchanging communications withthe monitoring system control unit 110, the one or more mobile devices140, 150, and the monitoring application server 160 over the network105. For example, the central alarm station server 170 may be configuredto monitor alarm events generated by the monitoring system control unit110. In this example, the central alarm station server 170 may exchangecommunications with the network module 114 included in the monitoringsystem control unit 110 to receive information regarding alarm eventsdetected by the monitoring system control unit 110. The central alarmstation server 170 also may receive information regarding alarm eventsfrom the one or more mobile devices 140, 150.

The central alarm station server 170 is connected to multiple terminals172 and 174. The terminals 172 and 174 may be used by operators toprocess alarm events. For example, the central alarm station server 170may route alarm data to the terminals 172 and 174 to enable an operatorto process the alarm data. The terminals 172 and 174 may includegeneral-purpose computers (e.g., desktop personal computers,workstations, or laptop computers) that are configured to receive alarmdata from a server in the central alarm station server 170 and render adisplay of information based on the alarm data. For instance, thecontroller 112 may control the network module 114 to transmit, to thecentral alarm station server 170, alarm data indicating that a sensor120 detected a door opening when the monitoring system was armed. Thecentral alarm station server 170 may receive the alarm data and routethe alarm data to the terminal 172 for processing by an operatorassociated with the terminal 172. The terminal 172 may render a displayto the operator that includes information associated with the alarmevent (e.g., the name of the user of the alarm system, the address ofthe building the alarm system is monitoring, the type of alarm event,etc.) and the operator may handle the alarm event based on the displayedinformation.

In some implementations, the terminals 172 and 174 may be mobile devicesor devices designed for a specific function. Although FIG. 1 illustratestwo terminals for brevity, actual implementations may include more (and,perhaps, many more) terminals.

The one or more user devices 140, 150 are devices that host and displayuser interfaces. For instance, the user device 140 is a mobile devicethat hosts one or more native applications (e.g., the nativesurveillance application 142). The user device 140 may be a cellularphone or a non-cellular locally networked device with a display. Theuser device 140 may include a cell phone, a smart phone, a tablet PC, apersonal digital assistant (“PDA”), or any other portable deviceconfigured to communicate over a network and display information. Forexample, implementations may also include Blackberry-type devices (e.g.,as provided by Research in Motion), electronic organizers, iPhone-typedevices (e.g., as provided by Apple), iPod devices (e.g., as provided byApple) or other portable music players, other communication devices, andhandheld or portable electronic devices for gaming, communications,and/or data organization. The user device 140 may perform functionsunrelated to the monitoring system, such as placing personal telephonecalls, playing music, playing video, displaying pictures, browsing the,maintaining an electronic calendar, etc.

The user device 140 includes a native surveillance application 142. Thenative surveillance application 142 refers to a software/firmwareprogram running on the corresponding mobile device that enables the userinterfaces and features described throughout. The user device 140 mayload or install the native surveillance application 142 based on datareceived over a network or data received from local media. The nativesurveillance application 142 runs on mobile devices platforms, such asiPhone, iPod touch, Blackberry, Google Android, Windows Mobile, etc. Thenative surveillance application 142 enables the user device 140 toreceive and process image and sensor data from the monitoring system.

The user device 150 may be a general-purpose computer (e.g., a desktoppersonal computer, a workstation, or a laptop computer) that isconfigured to communicate with the monitoring application server 160and/or the monitoring system control unit 110 over the network 105. Theuser device 150 may be configured to display a surveillance monitoringuser interface 152 that is generated by the user device 150 or generatedby the monitoring application server 160. For example, the user device150 may be configured to display a user interface (e.g., a web page)provided by the monitoring application server 160 that enables a user toperceive images captured by the camera 130 and/or reports related to themonitoring system. Although FIG. 1 illustrates two user devices forbrevity, actual implementations may include more (and, perhaps, manymore) or fewer user devices.

In some implementations, the one or more user devices 140, 150communicate with and receive monitoring system data from the monitoringsystem control unit 110 using the communication link 138. For instance,the one or more user devices 140, 150 may communicate with themonitoring system control unit 110 using various local wirelessprotocols such as Wi-Fi, Bluetooth, zwave, zigbee, HomePlug (ethernetover powerline), or wired protocols such as Ethernet and USB, to connectthe one or more user devices 140, 150 to local security and automationequipment. The one or more user devices 140, 150 may connect locally tothe monitoring system and its sensors and other devices. The localconnection may improve the speed of status and control communicationsbecause communicating through the network 105 with a remote server(e.g., the monitoring application server 160) may be significantlyslower.

Although the one or more user devices 140, 150 are shown ascommunicating with the monitoring system control unit 110, the one ormore user devices 140, 150 may communicate directly with the sensors andother devices controlled by the monitoring system control unit 110. Insome implementations, the one or more user devices 140, 150 replace themonitoring system control unit 110 and perform the functions of themonitoring system control unit 110 for local monitoring and longrange/offsite communication.

In other implementations, the one or more user devices 140, 150 receivemonitoring system data captured by the monitoring system control unit110 through the network 105. The one or more user devices 140, 150 mayreceive the data from the monitoring system control unit 110 through thenetwork 105 or the monitoring application server 160 may relay datareceived from the monitoring system control unit 110 to the one or moreuser devices 140, 150 through the network 105. In this regard, themonitoring application server 160 may facilitate communication betweenthe one or more user devices 140, 150 and the monitoring system.

In some implementations, the one or more user devices 140, 150 may beconfigured to switch whether the one or more user devices 140, 150communicate with the monitoring system control unit 110 directly (e.g.,through link 138) or through the monitoring application server 160(e.g., through network 105) based on a location of the one or more userdevices 140, 150. For instance, when the one or more user devices 140,150 are located close to the monitoring system control unit 110 and inrange to communicate directly with the monitoring system control unit110, the one or more user devices 140, 150 use direct communication.When the one or more user devices 140, 150 are located far from themonitoring system control unit 110 and not in range to communicatedirectly with the monitoring system control unit 110, the one or moreuser devices 140, 150 use communication through the monitoringapplication server 160.

Although the one or more user devices 140, 150 are shown as beingconnected to the network 105, in some implementations, the one or moreuser devices 140, 150 are not connected to the network 105. In theseimplementations, the one or more user devices 140, 150 communicatedirectly with one or more of the monitoring system components and nonetwork (e.g., internet) connection or reliance on remote servers isneeded.

In some implementations, the one or more user devices 140, 150 are usedin conjunction with only local sensors and/or local devices in a house.In these implementations, the system 200 only includes the one or moreuser devices 140, 150, the sensors 120, the module 122, and the camera130. The one or more user devices 140, 150 receive data directly fromthe sensors 120, the module 122, and the camera 130 and sends datadirectly to the sensors 120, the module 122, and the camera 130. The oneor more user devices 140, 150 provide the appropriateinterfaces/processing to provide visual surveillance and reporting.

In other implementations, the system 200 further includes network 105and the sensors 120, the module 122, and the camera 130 are configuredto communicate sensor and image data to the one or more user devices140, 150 over network 105 (e.g., the internet, cellular network, etc.).In yet another implementation, the sensors 120, the module 122, and thecamera 130 (or a component, such as a bridge/router) are intelligentenough to change the communication pathway from a direct local pathwaywhen the one or more user devices 140, 150 are in close physicalproximity to the sensors 120, the module 122, and the camera 130 to apathway over network 105 when the one or more user devices 140, 150 arefarther from the sensors 120, the module 122, and the camera 130. Insome examples, the system leverages GPS information from the one or moreuser devices 140, 150 to determine whether the one or more user devices140, 150 are close enough to the sensors 120, the module 122, and thecamera 130 to use the direct local pathway or whether the one or moreuser devices 140, 150 are far enough from the sensors 120, the module122, and the camera 130 that the pathway over network 105 is required.In other examples, the system leverages status communications (e.g.,pinging) between the one or more user devices 140, 150 and the sensors120, the module 122, and the camera 130 to determine whethercommunication using the direct local pathway is possible. Ifcommunication using the direct local pathway is possible, the one ormore user devices 140, 150 communicate with the sensors 120, the module122, and the camera 130 using the direct local pathway. If communicationusing the direct local pathway is not possible, the one or more userdevices 140, 150 communicate with the sensors 120, the module 122, andthe camera 130 using the pathway over network 105.

In some implementations, the system 200 provides end users with accessto images captured by the camera 130 to aid in decision making. Thesystem 200 may transmit the images captured by the camera 130 over awireless WAN network to the user devices 140, 150. Because transmissionover a wireless WAN network may be relatively expensive, the system 200uses several techniques to reduce costs while providing access tosignificant levels of useful visual information.

In some implementations, a state of the monitoring system and otherevents sensed by the monitoring system may be used to enable/disablevideo/image recording devices (e.g., the camera 130). In theseimplementations, the camera 130 may be set to capture images on aperiodic basis when the alarm system is armed in an “Away” state, butset not to capture images when the alarm system is armed in a “Stay”state or disarmed. In addition, the camera 130 may be triggered to begincapturing images when the alarm system detects an event, such as analarm event, a door opening event for a door that leads to an areawithin a field of view of the camera 130, or motion in the area withinthe field of view of the camera 130. In other implementations, thecamera 130 may capture images continuously, but the captured images maybe stored or transmitted over a network when needed.

In some examples, the monitor control unit 110 and/or the controller 112may perform operations similar to those described above as beingperformed by the control panel 20 described in FIGS. 1A-1C.

FIG. 3 is a flow chart of an example process 300 for providing internetaccess. The system 200 determines that another source of internet accessis not available (302). For example, a control panel of a monitoringsystem may determine that an internet access point has not responded toa request for internet access status within a predetermined amount oftime, and in response, determine that another source of internet accessis not available. In another example, a control panel of a monitoringsystem may receive a response from an internet access point thatinternet access is not available.

In response to determining that another source of internet access is notavailable, the system 200 notifies one or more devices that internetaccess is available through the control panel (304). For instance, thecontrol panel may begin broadcasting a SSID or broadcast a message thatindicates that the control panel is now providing internet access.

The system 200 classifies communications based on importance (306). Forexample, the control panel may classify communications as of particulartypes of importance, where very important communications are send via aprivate connection and a public connection, important communications aresend via a private connection, and unimportant communications are sendvia a public connection. In this example, the rules may specify thatcommunications related to events detected by a monitoring system are atleast important, and communications from devices to access the internetare unimportant communications.

The system 200 transmits the communications based on the classifications(308). For example, the control panel may transmit communicationsclassified as very important over both a private connection and a publicconnection, transmit communications classified as important over aprivate connection, and transmit communications classified asunimportant over a public connection.

The system 200 determines that another source of internet access is nowavailable (310). For instance, the control panel may determine that aninternet access point is again transmitting a SSID, in response providea request to the internet access point for an indication whetherinternet access is available through the internet access point, andreceive a confirmation that internet access is available.

In response to determining that another source of internet access is nowavailable, the system 200 notifies one or more devices that internetaccess is no longer available (312). For example, the control panel maycease broadcasting a SSID or transmit an indication that the controlpanel is disconnecting from the one or more devices.

FIG. 4 illustrates an example process 400 for providing internet access.For convenience, the process 400 will be described as being performed bya system of one or more computers located in one or more locations. Forexample, a monitoring system, e.g., the monitoring system 100 of FIG. 1,appropriately programmed in accordance with this specification, canperform the process 400.

The system establishes, by a control panel 20 of an alarm system in aproperty 10, a first connection to an alarm system monitoring serveracross a cellular network (402). In some implementations the firstconnection is a private connection to the alarm system monitoring serverthat the system establishes across the cellular network.

The system determines that a known source of internet within theproperty 10 is not available (404). For example, as described above withreference to FIG. 1A, the system may intermittently poll a knowninternet access point 70 within the property 10, e.g., a known homewireless router, to detect if internet access is available from theinternet access point 70. In some implementations the system may sendrequests for internet access status at regular predetermined intervalsof time, e.g., every five seconds, every twenty seconds, or everyminute, to the internet access point 70 of the known source of internetwithin the property 10. The system may determine that the known sourceof internet within the property is not available by determining that theinternet access point 70 of the known source of internet has notresponded to the sent requests for internet access status within apredetermined amount of time.

In some implementations the system may determine that a known internetaccess point 70 within the property, e.g., a home wireless router, isfunctioning correctly, but the known source of internet within theproperty that is provided by the known internet access point 70 is notavailable. For example, the control panel 20 may request to access aknown internet protocol address, e.g., 8.8.8.8, or a known domain name,e.g., www.google.com, and in response to not receiving a response,determine that the internet access is not available from the internetaccess point 70.

In response to determining that the known source of internet within theproperty is not available, the system establishes, by the control panel20, a second connection to the internet across the cellular network(406). In some implementations the second connection is a publicconnection to the internet that the control panel 20 establishes apublic connection to one or more public servers.

As described above with reference to FIG. 1B, in some implementationsthe control panel 20 of the alarm system includes Wi-Fi access hardware,and the system establishes the second connection to the internet acrossthe cellular network by enabling the Wi-Fi access hardware and providinginternet access using the Wi-Fi access hardware.

In other implementations the control panel 20 of the alarm system may bein data communication with Wi-Fi access hardware that is located in aphysically separate device, e.g., a device that is within the monitoringsystem of the property 10, and the system establishes the secondconnection to the internet across the cellular connection by enablingthe Wi-Fi access hardware and providing internet access using the Wi-Fiaccess hardware.

In some implementations the system may further establish a thirdconnection to a central station server across the cellular network. Thethird connection may be a public connection that the system mayestablish to the central station server. For example, the thirdconnection to the central station server may be achieved by the controlpanel 20 opening a secure socket layer connection with the centralstation server within the second connection. The third connection may besolely dedicated to the control panel 20, such that if, for example, aback-end data center of the monitoring system fails, criticalcommunications may be transmitted directly to the central station server62 through the third connection.

The system provides internet access to one or more devices 52 in theproperty 10 through the second connection (408). For example, asdescribed above with reference to step (406), the system may provideinternet access to one or more devices 52 within the property 10 byenabling Wi-Fi access hardware included in the control panel 20, or byenabling Wi-Fi access hardware that is physically separate to thecontrol panel 20 but in data communication with the control panel 20.

In some implementations the system may intermittently disable theprovided internet access to the one or more devices 52 in the property10 through the second connection. For example, the system may disablethe internet access through the second connection due to a detectedalarm event at the property 10. Upon detecting an alarm event, such as afire alarm or other emergency situation, the system may cease providinginternet access through the second connection in order to ensure thatthe second connection cannot negatively impact the sending of an alarmsignal to the monitoring server 30 and/or central station server 62.

In another example, the system may disable the provided internet accessthrough the second connection if one or more devices attempt to use theinternet access for prohibited or costly actions e.g., streaming videoor music. In some implementations a user of the monitoring system maydetermine one or more rules or settings that specify under whichcircumstances the internet access through the second connection is to bedisabled, as described in more detail below with reference to FIG. 6.

In a further example, the system may determine that the property 10 isunoccupied, e.g., using motion sensors included in the monitoringsystem, and disable the internet access through the second connection.In some implementations, upon detecting that the property is occupiedonce again, the system may reactivate the internet access.

In an additional example the system may disable the provided internetaccess when monitoring data from the monitoring system is negativelyimpacting the connectivity of the provided internet access. For example,sometimes the monitoring system may be required to send large amounts ofdata through the first connection, resulting in poor connectivitythrough the second connection. The system may determine to disable theprovided internet access when the connectivity through the secondconnection is lower than a predetermined threshold, e.g., 3 Mbs.

The system may be configured to notify a user of the one or more devices52 of the property 10 when disabling the internet access through thesecond connection by sending a message (e.g., electronic mail message orshort message service) to the devices that are using the internet accessshortly prior to or at the disablement of the internet accessconnection, as described below with reference to FIG. 7.

The system determines that the known source of internet within theproperty is available (410). For example, as described above withreference to step 404, the system may intermittently poll an internetaccess point 70 within the property, e.g., a home wireless router, todetect if internet access is available from the internet access point70. The system may determine that the known source of internet withinthe property is available by determining that the internet access point70 of the known source of internet has responded to requests forinternet access status with a predetermined amount of time, e.g., withinfive seconds, twenty seconds, or a minute, and indicates that internetaccess is available.

In response to determining that the known source of internet within theproperty 10 is available, the system terminates, by the control panel20, the second connection (412). For example, the control panel 20 maystop broadcasting a SSID of a wireless local area network for otherdevices to join and stop broadcasting communications for the wirelesslocal area network. In some implementations the system may notify theone or more devices 52 in the property that internet access is no longeravailable through the control panel 20. For example, the control panel20 may send communications to other devices that cause the devices toredirect web browsers to a notification that internet access is nolonger available from the SSID provided by the control panel 20 but isnow available from the SSID provided by the known internet access point70. In other implementations the one or more devices 52 in the propertymay be configured to automatically connect to the known source ofinternet within the property 10 when it becomes available.

FIG. 5 is a flow chart of an example process 500 for transmittingcommunications over a first and second connection. For convenience, theprocess 500 will be described as being performed by a system of one ormore computers located in one or more locations. For example, amonitoring system, e.g., the monitoring system 100 of FIG. 1,appropriately programmed in accordance with this specification, canperform the process 500.

The system receives communications at the control panel 20 of the alarmsystem (502). For example, as described above with reference to FIG. 1A,the control panel 20 may receive communications from one or moresensors, e.g., a motion sensor 24, back door sensor 26 or basement doorsensor 22, included in the monitoring system, or from a monitoringserver 30 associated with the monitoring system. Whilst providinginternet access to one or more devices 52 in the property through thesecond connection, as described above with reference to step 408 of FIG.4, the system may further receive communications from the one or moredevices 52 in the property, e.g., communications relating to webbrowsing.

The system classifies the received communications based on communicationtype (504). For example, the system may classify the receivedcommunications as monitoring system event communications ornon-monitoring system event communications. Types of monitoring systemcommunications may include, low battery, status update, intruderdetected, temperature related, light level related, door open detection,etc. Other, non-monitoring system event communication types may includeweb browsing.

Based on the classification of the received communications, the systemdetermines which of the first connection or second connection totransmit the communications through (506). In some implementations thesystem may implement an algorithm that is pre-programmed in the controlpanel 20 of the alarm system in order to determine which of the firstconnection or second connection to transmit the communications through.For example, the algorithm may define rules that specify which type ofcommunication should be sent by which connection, such as specifyingthat monitoring system communications relating to intruder detection areimportant and should be sent via both a private connection and a publicconnection, or that monitoring system communications relating to lowbattery warnings are not important and should be sent via a privateconnection only. The algorithm may further specify that certaincommunications are not to be sent through either of the first or secondconnection, such as communications relating to streaming videos ormusic.

In some implementations, based on the classification of the receivedcommunications, the system may select the first connection to transmitthe communications through and throttle the second connection. Forexample, the control panel 20 may work together with the network carrierand throttle the second connection if a number of bytes transmitted fromthe control panel in a given period of time has exceeded a predefinedlimit, or if a user of a device that is using the internet accessprovided by the control panel is requesting to access a forbidden IPaddress.

In some cases throttling the second connection may include disabling thesecond connection. For example, the system may receive communicationsrelating to an alarm event from the monitoring system, and determinethat the current connection signal is weak or suffering frominterference. The system may therefore determine to throttle the secondconnection in order to ensure the successful transmission of thecommunications relating to the alarm event via the first connection.

The system determines an order in which to transmit the communications(508). For example, in some implementations it may be beneficial for thesystem to prioritize the transmission of some communications over thecommunications of other communications, e.g., in situations where thebandwidth of the connections over the cellular network is limited andnot allowing for communications to be transmitted simultaneously.

In some implementations the system may determine an order in which totransmit the communications by assigning a weight to each communicationbased at least on the determined first or second connection in which thecommunication is to be transmitted through. For example, as describedabove, whilst providing internet access to one or more devices in theproperty through a public connection, the system may receivecommunications from the monitoring system, e.g., critical andnon-critical monitoring data, and communications from the one or moredevices to which are accessing the internet via the control panel 20.The system may assign each communication a weight indicative of anurgency or importance of the communication. For example, a higherurgency weighting may be assigned to communications relating to criticalmonitoring data compared to communications relating to web browsing. Asanother example, a communication that has been waiting in a queue to betransmitted may be assigned a higher urgency weighting than acommunication of equal importance that has not been waiting to betransmitted. The system may implement a weighting algorithm programmedin the control panel 20 m of the monitoring system to assign weights tothe received communications. The system may rank the weightedcommunications, e.g., according to decreasing urgency weightings, todetermine an order in which to transmit the communications.

In response to determining which of the first connection or secondconnection to transmit the communications through and the order in whichto transmit the communications, the system transmits the communicationsthrough the determined connections in the determined order (510).

FIG. 6 illustrates an example interface 600 that alerts a user to rulesautomatically set for the providing internet access through a monitoringsystem that monitors a property. The system 200 may automatically setthe rule without human intervention or without any user input. Theinterface 600 may be part of a message (e.g., electronic mail message)sent to a device of a user of a monitoring system or may be displayedwhen the user of the monitoring system accesses a web page associatedwith the monitoring system. The system 200 may cause display ofinterface 600 when new rules for providing internet access through themonitoring system have been automatically set.

As shown, the interface 600 includes a list of automatically set rules602. A first rule 604 is to automatically disable internet accessprovided by the monitoring system during an alarm event. For example,the system may detect an alarm event at the property, e.g., a firealarm, carbon dioxide alarm or other emergency situation, and requirethat an alarm signal is transmitted through a private or publicconnection to a central station server. In order to ensure that thealarm signal is successfully transmitted to the central station server,or at least to increase the chances of a successful transmission, thesystem may disable the Wi-Fi functionality of the monitoring system. Insome implementations the system may notify a user prior to or whendisabling the internet access provided by the monitoring system, asdescribed below with reference to FIG. 7.

The interface 600 includes a confirm control 606 that receives input toconfirm that the first rule 604 should be set for the monitoring system.The interface 600 also includes a remove control 608 that receives inputto remove the first rule 604 for the monitoring system. The interface600 further includes a modify control 610 that receives input to confirmthat the first rule 604 should be set for the monitoring system, but ina modified format. For example, a user may wish to apply the rule for asubset of specific alarm events. The modify control 610 may causedisplay of another interface that enables a user to provide input tomodify the first rule 604 by adding, removing, and/or changing criteriafor meeting the rule and/or changing actions taken when the rule hasbeen met. The system 200 may consider decisions to confirm, remove, andmodify the first rule 604 in future automatic setting of rules for themonitoring system of the user.

A second rule is to automatically disable internet access provided bythe monitoring system when the property is unoccupied. For example, themonitoring system may be configured to determine an occupancy of theproperty at a given time, e.g., through the use of infrared, ultrasonicor microwave sensors. Upon detecting that the property is unoccupied,the system may cease to provide internet access through the monitoringsystem to improve system efficiency and to avoid wasting resources.

The interface 600 includes a confirm control 614 that receives input toconfirm that the second rule 612 should be set for the monitoringsystem. The interface 600 also includes a remove control 616 thatreceives input to remove the second rule 612 for the monitoring system.The interface 600 further includes a modify control 618 that receivesinput to confirm that the second rule should be set for the monitoringsystem, but in a modified format. The modify control 618 may causedisplay of another interface that enables a user to provide input tomodify the second rule by adding, removing, and/or changing criteria formeeting the rule and/or changing actions taken when the rule has beenmet. The system 200 may consider decisions to confirm, remove, andmodify the second rule 612 in future automatic setting of rules for themonitoring system of the user.

A third rule 620 is to automatically disable internet access provided bythe monitoring system when the connection speed of the hotspot is lowerthan a predetermined value, e.g., lower than 3 Mbs. For example,sometimes the monitoring system may be required to send large amounts ofmonitoring data, e.g., security data from IP cameras, through the firstor second connection. In these situations, the sending of the monitoringdata may be prioritized over the sending of regular web browsing data,as described above with reference to FIG. 5, and the connectivity of thesecond connection may be negatively impacted. Upon detecting that theconnection speed provided by the hotspot at the monitoring system islower than a predetermined lower limit, the system may disable theinternet access.

The interface 600 includes a confirm control 622 that receives input toconfirm that the third rule 620 should be set for the monitoring system.The interface 600 also includes a remove control 624 that receives inputto remove the third rule 620 for the monitoring system. The interface600 further includes a modify control 626 that receives input to confirmthat the third rule should be set for the monitoring system, but in amodified format. For example, a user may select a minimum connectionspeed of their choice. The modify control 626 may cause display ofanother interface that enables a user to provide input to modify thethird rule by adding, removing, and/or changing criteria for meeting therule and/or changing actions taken when the rule has been met. Thesystem 200 may consider decisions to confirm, remove, and modify thethird rule 620 in future automatic setting of rules for the monitoringsystem of the user.

Other rules may be used as well. For example, another rule may be thatwhen a remote device requests to view a video feed of a security camerawithin the property, the monitoring system may disable the secondconnection to ensure that sufficient bandwidth is available fortransmitting the video feed to the remote device.

FIG. 7 illustrates an example interface 700 that alerts a user to adisabling of an internet access connection through a monitoring system.The interface 700 may be part of a message (e.g., electronic mailmessage or short message service) sent to a device of a user of amonitoring system that is connected to the source of internet providedby the monitoring system shortly prior to or at the disablement of theinternet access connection.

The system 200 may automatically determine to disable internet accessprovided by the monitoring system, e.g., due to an alarm event at theproperty, as described above with reference to FIG. 6. In otherimplementations, as described above with reference to step 410 of FIG.4, the system may disable internet access provided by the monitoringsystem when a known source of internet within the property is available.In any case, as shown in FIG. 7, the interface 700 includes an alert box710 that clearly informs the user that the internet connection providedby the monitoring system has been disabled.

The interface includes a hyperlink control 720 that receives input toconfirm that the user wishes to view, and potentially subsequentlymodify, their system preferences. The hyperlink control 720 may causedisplay of another interface that enables a user to view their homemonitoring system account.

The interface 700 further includes an ignore control 730 and an ignoreand stop alerting control 740. The ignore control 730 receives userinput to indicate that the user would like to ignore the internetconnection disabling alert. For example, the system may have disabledinternet access provided by the monitoring system because a known sourceof internet within the property became available. The user may noticethat the known source of internet access is available, and may wish toignore the notification informing the user that internet access throughthe monitoring system is no longer available. The ignore and stopalerting control 740 receives user input to indicate that the user wouldlike to ignore the internet connection disabling alert and also that theuser would like to stop receiving alerts related to internet connectiondisabling.

Other arrangements and distribution of processing is possible andcontemplated within the present disclosure.

The described systems, methods, and techniques may be implemented indigital electronic circuitry, computer hardware, firmware, software, orin combinations of these elements. Apparatus implementing thesetechniques may include appropriate input and output devices, a computerprocessor, and a computer program product tangibly embodied in amachine-readable storage device for execution by a programmableprocessor. A process implementing these techniques may be performed by aprogrammable processor executing a program of instructions to performdesired functions by operating on input data and generating appropriateoutput. The techniques may be implemented in one or more computerprograms that are executable on a programmable system including at leastone programmable processor coupled to receive data and instructionsfrom, and to transmit data and instructions to, a data storage system,at least one input device, and at least one output device. Each computerprogram may be implemented in a high-level procedural or object-orientedprogramming language, or in assembly or machine language if desired; andin any case, the language may be a compiled or interpreted language.Suitable processors include, by way of example, both general and specialpurpose microprocessors. Generally, a processor will receiveinstructions and data from a read-only memory and/or a random accessmemory. Storage devices suitable for tangibly embodying computer programinstructions and data include all forms of non-volatile memory,including by way of example semiconductor memory devices, such asErasable Programmable Read-Only Memory (EPROM), Electrically ErasableProgrammable Read-Only Memory (EEPROM), and flash memory devices;magnetic disks such as internal hard disks and removable disks;magneto-optical disks; and Compact Disc Read-Only Memory (CD-ROM). Anyof the foregoing may be supplemented by, or incorporated in,specially-designed ASICs (application-specific integrated circuits).

It will be understood that various modifications may be made. Forexample, other useful implementations could be achieved if steps of thedisclosed techniques were performed in a different order and/or ifcomponents in the disclosed systems were combined in a different mannerand/or replaced or supplemented by other components. Accordingly, otherimplementations are within the scope of the disclosure.

1. A method comprising: establishing, by a control panel of a monitoringsystem located in a property, a first connection to a monitoring systemserver using a first access point; establishing, by the control panel, asecond connection to the monitoring system server using a second accesspoint; receiving, by the control panel, (i) a communication associatedwith the monitoring system, and (ii) attributes of the receivedcommunication; identifying, by the control panel and based on theattributes of the received communication, a communication type of thereceived communication; determining, by the control panel, whether toprovide the received communication to monitoring system server over thefirst connection or the second connection based on the communicationtype of the received communication; and providing, by the control panel,the communication to the monitoring system server based on determiningwhether to provide the received communication to monitoring systemserver over the first connection or the second connection.
 2. The methodof claim 1, wherein: determining whether to provide the receivedcommunication to monitoring system server over the first connection orthe second connection comprises: determining that a value for a networkparameter associated with the first access point does not satisfy amonitoring criterion, and based on determining that the value for thenetwork parameter does not satisfy the monitoring criterion, determiningto provide the communication to the monitoring system server over thesecond connection; and providing the communication to the monitoringsystem server by providing the communication to the monitoring systemserver over the second connection.
 3. The method of claim 2, wherein:the value for the network parameter comprises a network speed associatedwith the network access point; and the monitoring criterion comprises athreshold network speed associated with the first access point.
 4. Themethod of claim 1, wherein: determining whether to provide the receivedcommunication to monitoring system server over the first connection orthe second connection comprises: determining that a value for a networkparameter associated with the first access point satisfies a monitoringcriterion, and based on determining that the value for the networkparameter satisfies the monitoring criterion, determining to provide thecommunication to the monitoring system server over the first connection;and providing the communication to the monitoring system server byproviding the communication to the monitoring system server over thefirst connection.
 5. The method of claim 4, further comprising: based ondetermining that the value for the network parameter associated with thefirst access point satisfies the monitoring criterion, terminating, bythe control panel, the second connection to the monitoring system serverusing the second access point.
 6. The method of claim 1, wherein thesecond access point is configured to (i) permit communications betweenthe control panel and the monitoring system over a wide area network,and (ii) enable one or more devices located in the property to accessthe wide area network.
 7. The method of claim 1, wherein: the firstconnection comprises a public connection to a monitoring system serverusing the first access point; and the second connection comprises aprivate connection to the monitoring system server using the secondaccess point.
 8. The method of claim 1, wherein: the communication typeof the received communication indicates that the received communicationis classified as critical monitoring data; and determining whether toprovide the received communication to monitoring system server over thefirst connection or the second connection comprises determining toprovide the received communication to monitoring system server over thefirst connection based on the received communication being classified ascritical monitoring data.
 9. The method of claim 1, wherein: thecommunication type of the received communication indicates that thereceived communication is classified as non-critical monitoring data;and determining whether to provide the received communication tomonitoring system server over the first connection or the secondconnection comprises determining to provide the received communicationto monitoring system server over the second connection based on thereceived communication being classified as non-critical monitoring data.10. A system comprising: one or more computers; and at least onenon-transitory computer-readable medium storing executable instructionsthat, when received by the one or more computers, causes the one or morecomputers to perform operations comprising: establishing, by a controlpanel of a monitoring system located in a property, a first connectionto a monitoring system server using a first access point; establishing,by the control panel, a second connection to the monitoring systemserver using a second access point; receiving, by the control panel, (i)a communication associated with the monitoring system, and (ii)attributes of the received communication; identifying, by the controlpanel and based on the attributes of the received communication, acommunication type of the received communication; determining, by thecontrol panel, whether to provide the received communication tomonitoring system server over the first connection or the secondconnection based on the communication type of the receivedcommunication; and providing, by the control panel, the communication tothe monitoring system server based on determining whether to provide thereceived communication to monitoring system server over the firstconnection or the second connection.
 11. The system of claim 10,wherein: determining whether to provide the received communication tomonitoring system server over the first connection or the secondconnection comprises: determining that a value for a network parameterassociated with the first access point does not satisfy a monitoringcriterion, and based on determining that the value for the networkparameter does not satisfy the monitoring criterion, determining toprovide the communication to the monitoring system server over thesecond connection; and providing the communication to the monitoringsystem server by providing the communication to the monitoring systemserver over the second connection.
 12. The system of claim 11, wherein:the value for the network parameter comprises a network speed associatedwith the network access point; and the monitoring criterion comprises athreshold network speed associated with the first access point.
 13. Thesystem of claim 10, wherein: determining whether to provide the receivedcommunication to monitoring system server over the first connection orthe second connection comprises: determining that a value for a networkparameter associated with the first access point satisfies a monitoringcriterion, and based on determining that the value for the networkparameter satisfies the monitoring criterion, determining to provide thecommunication to the monitoring system server over the first connection;and providing the communication to the monitoring system server byproviding the communication to the monitoring system server over thefirst connection.
 14. The system of claim 13, wherein the operationsfurther comprise: based on determining that the value for the networkparameter associated with the first access point satisfies themonitoring criterion, terminating, by the control panel, the secondconnection to the monitoring system server using the second accesspoint.
 15. The system of claim 10, wherein the second access point isconfigured to (i) permit communications between the control panel andthe monitoring system over a wide area network, and (ii) enable one ormore devices located in the property to access the wide area network.16. At least one non-transitory computer-readable storage device storingexecutable instructions that, when received by the one or morecomputers, causes the one or more computers to perform operationscomprising: establishing, by a control panel of a monitoring systemlocated in a property, a first connection to a monitoring system serverusing a first access point; establishing, by the control panel, a secondconnection to the monitoring system server using a second access point;receiving, by the control panel, (i) a communication associated with themonitoring system, and (ii) attributes of the received communication;identifying, by the control panel and based on the attributes of thereceived communication, a communication type of the receivedcommunication; determining, by the control panel, whether to provide thereceived communication to monitoring system server over the firstconnection or the second connection based on the communication type ofthe received communication; and providing, by the control panel, thecommunication to the monitoring system server based on determiningwhether to provide the received communication to monitoring systemserver over the first connection or the second connection.
 17. Thenon-transitory computer-readable storage device of claim 16, wherein:determining whether to provide the received communication to monitoringsystem server over the first connection or the second connectioncomprises: determining that a value for a network parameter associatedwith the first access point does not satisfy a monitoring criterion, andbased on determining that the value for the network parameter does notsatisfy the monitoring criterion, determining to provide thecommunication to the monitoring system server over the secondconnection; and providing the communication to the monitoring systemserver by providing the communication to the monitoring system serverover the second connection.
 18. The non-transitory computer-readablestorage device of claim 17, wherein: the value for the network parametercomprises a network speed associated with the network access point; andthe monitoring criterion comprises a threshold network speed associatedwith the first access point.
 19. The non-transitory computer-readablestorage device of claim 16, wherein: determining whether to provide thereceived communication to monitoring system server over the firstconnection or the second connection comprises: determining that a valuefor a network parameter associated with the first access point satisfiesa monitoring criterion, and based on determining that the value for thenetwork parameter satisfies the monitoring criterion, determining toprovide the communication to the monitoring system server over the firstconnection; and providing the communication to the monitoring systemserver by providing the communication to the monitoring system serverover the first connection.
 20. The non-transitory computer-readablestorage device of claim 19, wherein the operations further comprise:based on determining that the value for the network parameter associatedwith the first access point satisfies the monitoring criterion,terminating, by the control panel, the second connection to themonitoring system server using the second access point.